With TEKchand's comprehensive application suite and appliance-based delivery model, we do not have to deploy multiple solutions from different vendors to meet each specific need and implementation was easy. TEKchand really stood out among the alternatives.
We were looking for an international software company that is a proven expert in providing applications for the ATM industry and who understands the specific needs of transaction processors and their clients, and we found an ideal match with TEKchand.
We had Electronic Journaling before, but this platform was definitely an improvement – easier for claim research and a more modern interface. The ROI is immediate, not to mention the time saved both in our marketing and accounting departments.
An important aspect of our vision for the future of ATM operational management involves needs that arise out of constant and ongoing discussions with our members, a partner like TEKchand allows for the flexibility to meet those needs through customization and evolution of the platform.
We constantly run into members that use mulitple electronic journal management applications from either the manufacturer, processor, or home grown tools. With EJ Manager, credit unions have a single application that include dynamic tools and reporting capabilities that work with the whole portfolio.
We never thought twice about using a third-party software provider like TEKchand. They worked with the product engineers from each major manufacturer we have certified to ensure a customized integration that works flawlessly.
Given the diversity of the ATMs that make up our network, we needed a graphics and management solution that would meet our needs as well as our customer's needs. The ATMContent Manager enables our credit union ATMs to provide a reliable, and pleasing customer experience. TEKchand has set the standard for third party vendors in expertise, responsiveness, and customer service. They are the best.
In October of 2009 AllSouth Federal Credit Union purchased TEKchand's ATM Content Manager and EJ Manager Applications. We were truly amazed at how simple and effortless it was to implement both applications. Not only are we pleased with the products, but their Support team is number one.